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Return, Refund, Cancellation Policy
Payment and Returns :
Rohan Prakashan accepts return as per the following policy:
- Books having defects/damages such as misprints, blank pages, duplicate pages, incorrect sequence of pages, folded pages, faults in binding etc. will be accepted for returns/refunds.
- Customer need to notify us within 2 working days from the date of delivery for being eligible for the return.
- Only those books/products will be eligible for return policies which are received by us within 10 working days of the date of delivery.
- Rohan Prakashan retains the rights to examine whether the books/products returned is defective/damaged and based on the verification Rohan Prakashan will either reship/replace the Books/Products to the customer.
- In case books/products are defective or damaged, in such a case Rohan Prakashan will replace and reship the books/products to the same shipping address of the customer subject to the availability of the stock of the books/products.
- In case the returned books/products is not defective/damaged then the customer will be informed about the same and the same books/products will be reshipped to the shipping address mentioned in the order.
- After the Buyer returns the defective/damaged book, a fresh copy will be replaced by Rohan Prakashan India Post.
- If the books/products stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
- Refund, Exchange Policy
Rohan Prakashan refund policies are as follows :
- Only those books/products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.
- In the event that a book/product is listed at an incorrect price or with incorrect information due to an error in pricing or books/Products information, Rohan Prakashan may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Rohan Prakashan will refund the charged amount to the customer (only for which the payment is already received).
- In case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account. Refund will be done within 2 working days from the date of request of refund.
Cancellation Policy :
Rohan Prakashan reserves the right to cancel any order without any explanation for doing so, under situation where http://www.rohanprakashan.com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the www.rohanprakashan.com policy or for any other reason. However, www.rohanprakashan.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund will be made in reasonable time.